About Us

Founded in 1998 we began by providing nurses and care professionals to hospitals and aged care facilities in rural and remote areas throughout Victoria. As we have grown we have developed a specialist Mental Health and Homecare division. We service all major public hospitals, aged care facilities, mental health facilities and provide homecare and disability services throughout Victoria. Each week we help over 200 clients to remain independent in their own homes and our ambition is to grow this to over 1000 clients every week.

Our Mission

To make a positive difference helping people stay in their own home for as long as they can, to be as independent as they possibly can be and to be an active part of the community.

We do this by providing home health care professionals of the highest standard that can be there when you are unable to be. We provide you with the extra assistance you need in the home so that you can be assured of your welfare.

Our Values

Reliability – we deliver on our promises and our clients know they can trust us
Excellence in care – We deliver exceptional results through high quality service
Flexibility – We adapt to our clients needs and ensure we are flexible in the way we interact with our clients
Passionate – We know we make a difference to our clients lives and work with energy and enthusiasm

The Ontime Healthcare Difference – Why Choose Us

We have over 20 years experience providing carers to the community with an experienced team of Care Coordinators and experienced and professional carers.

We value our relationships, we treat each client as an individual and tailor a plan specific to your needs. Our Care Coordinators understand that reliability and maintaining an excellent standard of care is important and work extremely hard to ensure we provide you with carers who will be a great fit for you.

Our Guarantee

We offer a free in-home consultation with our experienced team of care coordinators to set up your initial care plan. You will have a dedicated care coordinator who understands the significance of matching the right staff member to meet your needs and will develop a program ensuring the highest possible standard of in home quality care, reliability and service.

You can expect:

  • Reliability and responsiveness,
  • Excellence in care provision,
  • Your own dedicated care coordinator
  • Cost effective program,

Our Staff

We have always prided ourselves on having a highly qualified and experienced workforce who are committed to excellent care. This remains the hallmark of our homecare workforce and we assess each person’s suitability through our rigorous recruitment and induction process . All of our personal care staff have minimum qualifications in Certificate 3 or 4 (aged, disability or home community care) coupled with a wide array of professionals from nurses to allied health staff meaning we can meet the needs of multiple areas. All of our staff undergo criminal record checks and have been checked through the Disability Worker Exclusion Scheme.

For more information on Ontime Healthcare’s home care services please contact us.