Homecare and Disability Services

Resources and FAQs

At our core, we are dedicated to ensuring the success and well-being of our valued staff throughout their careers and job transitions. Leveraging our extensive experience, we have meticulously curated a wealth of valuable professional resources, readily available and free of charge to as many team members as possible. Our comprehensive collection encompasses an array of enriching materials such as websites, articles, editorials, journals, and more, serving as a robust support system to foster continuous growth and advancement for every individual in our community.



Our services are currently available in Greater Melbourne, Geelong, Ballarat and Bendigo. However, we are constantly striving to meet client demand – contact us today to see how we can assist!

Our prices are aligned with industry standards and ensure we meet our obligations to our staff. Pricing differs depending on the type and complexity of services required. Speak with our team of Care Coordinators for more information on how we can tailor services to your needs

All support workers are rigorously vetted by our dedicated recruitment team to ensure they are appropriately qualified to provide homecare services. Support workers must have a minimum Certificate III in Individual Support to provide any personal care services. All workers must complete mandatory professional development on an annual basis which includes manual handling training, food safety and elder abuse training. We also require police checks, CPR and First aid certificates and NDIS worker screening checks if applicable prior to making a worker active.

We understand that care needs change and we are here to help. Regular communication and thorough handover by our care team ensures that we are aware of any changes in circumstances. Face to face meetings with our management team to discuss additional supports or reduction in supports can be accommodated. Care plans are developed by Care Coordinators which are reviewed regularly and influenced by both clients and carers.

In instances where a worker is unable to attend a service due to illness or leave, our dedicated care coordinators work tirelessly to ensure continuity of care. Utilising our pool of staff, we do our best to arrange coverage and communicate all changes as soon as possible.

We are staffed 365 days a year between 5:00am to 11:00pm.

Please call the office on (03) 9948 0874 or send an email to homecare@ontimehealthcare.com.au and one of our team will be able to help.

Request Staff

We offer temporary and permanent staffing solutions to home and community, disability, correctional, hospital and residential aged care settings.

Head Office: (03) 9948 0898
15-31 Pelham St, Carlton VIC 3053 Australia

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